Returns

At Beauteholic Beauty Studio, we are committed to providing high-quality beauty products and exceptional service. However, we understand that sometimes you may need to return or exchange an item. Our returns policy complies with New Zealand consumer law and is designed to ensure a smooth process for all our customers.

Eligibility for Returns and Exchanges

Change of Mind
- We are happy to accept change of mind returns. These items must be returned within 7 days of purchase and be in an unopened resaleable condition.
Damaged or Faulty Products
- If your product is damaged, defective, or does not meet the description at the time of purchase, you may be eligible for a refund, exchange, or repair.
- Proof of purchase is required (e.g., receipt or order confirmation).
Incorrect Products
- If you receive an incorrect item due to an error on our part, we will arrange for a replacement or refund.
- Items must be returned in their original, unopened condition.

Conditions for Returns

Hygiene and Safety
- For health and safety reasons, we cannot accept returns of opened or used beauty products unless they are faulty or damaged.
Return Period
- All returns or exchanges must be initiated within 7 days of purchase (in-store) or delivery (online).

Process for Returns

Contact Us
- Email or call us beauteholicbeautystudio@hotmail.com or 03-2621016. Please provide your order number and details of the issue.
Assessment
- Our team will assess your claim and advise you of the next steps.
Returning the Product
- Products must be securely packaged to prevent damage during transit.
- If the product is faulty or the wrong item was sent, we will cover return shipping costs. Otherwise, return shipping is at your expense.

Refunds and Replacements

Refunds will be processed to the original payment method.
Replacements will be dispatched once the returned item is received and assessed.

Non-Returnable Items